Manage Records
Secure Messaging
The Messages tab in Halo lets you communicate securely with your connected doctors. All messages are end-to-end encrypted—only you and your doctor can read them.
Sending Messages
Section titled “Sending Messages”-
Tap the Messages tab at the bottom.
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Tap the doctor you want to message.
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Type your message (up to 2,000 characters).
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Tap Send.
Be clear and specific—include relevant details like symptoms, medications, or dates to help your doctor respond effectively. Doctors may take 1-2 business days to respond; for urgent matters, call the office directly.
Receiving Messages
Section titled “Receiving Messages”When your doctor sends a message, you’ll receive a push notification (if enabled) and see a badge on the Messages tab. Tap the notification or conversation to read and respond.
Doctors may send different message types:
| Type | Description |
|---|---|
| Text | Standard message |
| Care Instruction | Treatment guidance |
| Lab Result | Test results with context |
| Prescription | New medication details |
| Appointment | Scheduling information |
Special message types are formatted for easy reading and may include action buttons.
Message Status
Section titled “Message Status”Each message shows its delivery status: Sending → Sent → Delivered → Read. You can see when your doctor has viewed your message.
Finding Messages
Section titled “Finding Messages”To search your message history, tap the search icon in the Messages tab. You can search by keywords, doctor’s name, or dates. For long conversations, scroll up or tap “Load earlier messages” to see older content.
Privacy & Encryption
Section titled “Privacy & Encryption”Your messages are protected by end-to-end encryption—messages are encrypted on your device and only you and your doctor have the decryption keys. Aether servers cannot read message content.
When to Message
Section titled “When to Message”Good uses:
- Non-urgent questions about medications
- Follow-up questions after visits
- Appointment scheduling requests
- Sharing updates on your condition
- Requesting prescription refills
Not appropriate:
- Medical emergencies (call 911)
- Urgent symptoms needing immediate care
- Mental health crises (call crisis line)
Troubleshooting
Section titled “Troubleshooting”- Check your internet connection
- Verify you’re logged into Halo
- Make sure message isn’t over 2,000 characters
- Try closing and reopening the app
- Check Profile → Notifications settings
- Verify phone allows Halo notifications
- Check Do Not Disturb isn’t blocking alerts
- Go to Doctors tab and verify connection
- If pending, accept the invitation first
- Pull to refresh the Messages list
Next Steps
Section titled “Next Steps”Doctor Connections