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Getting Started with Cleo

This guide walks you through capturing patient data for the first time.

Prerequisites

Section titled “Prerequisites”

Before you begin, make sure you have:

  • Cleo installed with an account created
  • At least one EHR added in Settings
  • Site permissions granted for your EHR

Your First Patient

Section titled “Your First Patient”

  1. Navigate to your EHR in Chrome and log in with your normal credentials.

  2. Search for and open any patient’s chart.

  3. Click the Cleo icon to open the side panel. You’ll see patient data appear automatically.

  4. Review the patient demographics, medications, conditions, labs, and more.

Understanding the Side Panel

Section titled “Understanding the Side Panel”

Patient Header

Section titled “Patient Header”

Shows the current patient’s name, date of birth, and MRN (if available).

Data Sections

Section titled “Data Sections”
SectionWhat You’ll See
MedicationsDrug name, dosage, frequency
ConditionsActive diagnoses and problems
AllergiesAllergens and reaction types
LabsRecent results with values
VitalsLatest measurements

Care Gaps

Section titled “Care Gaps”

When Cleo identifies recommended screenings or follow-ups that may be due, they appear as actionable items you can review.

Sync Status

Section titled “Sync Status”
StatusMeaning
Cloud iconSynced to Hub
UploadingSync in progress
OfflineWill sync when online

Capturing More Data

Section titled “Capturing More Data”

Cleo reads data from the pages you visit in your EHR. To build a complete patient picture:

  • Medications: Visit the Medications or Orders section
  • Labs: Open Lab Results and scroll through history
  • Problems: View the Problem List or Diagnoses
  • Vitals: Check the Vitals or Flowsheet section

Working With Multiple EHRs

Section titled “Working With Multiple EHRs”

If you work across multiple hospitals or clinics with different EHRs:

  1. Add each EHR in Settings with a unique name (e.g., “Memorial Epic”, “County Cerner”).

  2. Grant permissions for each EHR when prompted.

  3. Open the same patient in different systems as needed.

  4. Cleo keeps track of which data came from which source.

Signing Out

Section titled “Signing Out”

To sign out of Cleo:

  1. Click the Cleo icon to open the side panel.

  2. Click Settings (gear icon).

  3. Scroll down and click Sign Out.

Your data remains synced to the Hub and will be available when you sign back in.

Troubleshooting

Section titled “Troubleshooting”
  • Make sure you’re on a patient chart (not a patient list)
  • Wait for the page to fully load before opening Cleo
  • Check that your EHR is configured in Settings
  • Verify you granted site permissions

Next Steps

Section titled “Next Steps”